As I will be travelling to this resort in a couple of weeks with two young children, I am concerned about a recent Trip Advisor review about this resort in which Salmonella poisoning referred to. This family reports they became very ill and had to take their dehydrated 2 year-old by cab to a clinic for IV. They claim to have received little to no assistance from Club Med Ixtapa staff, and the review is actually quite scathing. Although this reviewer attributed the problem to Iguana feces in and around the resort, another Trip Advisor member commented on seeing kitchen staff using the same utensils for raw meat and serving the food. This member also mentioned getting sick. Could a Club Med rep please provide comment on this site, or post a manager's response on Trip Advisor? Thank you.
Club Med Insider
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1 Answer
Club Med Insider says Neeta, thank you for taking the time to communicate your concerns. To protect the privacy of our guests, we cannot discuss specific cases, but please be assured, we work closely with all of our guests who experience any health issues while at our properties and continue to follow-up once the guests have returned home if necessary. Our guests are our number one priority, and we take health and sanitation standards very seriously, both in the resort and kitchens. We have numerous measures in place to prevent the spread of infections, including stringent protocols for cleaning and disinfecting, regular inspections by independent laboratories to ensure food quality, numerous training programs on safety and hygiene and on-site medical staff. We also train our employees to be welcoming and respectful while providing high quality service. We welcome any further questions that you may have. Posted February 25, 2010, 4:01 pm
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