My watch was stolen from my room in 10/2009. I have not been able to get any resolution from Club Med or their insurance company. They don't reply to emails or phone calls for months and then reply to say they are still processing my claim. Is there a contact person at Club Med corporate that I can communicate with? I used to be a huge Club Med fan, but can't possibly recommend this company after the horrific customer service I have been given :( Read More ›
This year I've gotten a bad surprise and haven't even left home yet. I have a 3 and 4 year old and booked two rooms months ago. With exactly one week to go the Scottsdale reservations group emailed me to tell me that I would have to pay an additional $1134 to have my two rooms adjacent to each other.
Anyone else experience this?
We find it peculiar they know there was an expectation for having rooms together, they did contact us... Perhaps I'm out of touch and modern families with young children normally stay in different rooms on opposite sides of the resort.
At this point no one is budging and I'll have to cancel and seek remediation by whatever means I can.
This seems to be the single most effective way to alienate repeat Customers and have them never come back. Read More ›
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July 12, 2010, 5:16 am
I have a 3 and 4 year old and booked two rooms months ago. With exactly one week to go the Scottsdale reservations group emailed me to tell me that I would have to pay an additional $1134 to have my two rooms adjacent to each other.
Anyone else experience this?
We find it peculiar they know there was an expectation for having rooms together, they did contact us... Perhaps I'm out of touch and modern families with young children normally stay in different rooms on opposite sides of the resort.
At this point no one is budging and I'll have to cancel and seek remediation by whatever means I can.
This seems to be the single most effective way to alienate repeat Customers and have them never come back. Read More ›
November 25, 2009, 4:54 pm
June 27, 2009, 10:29 am
June 26, 2009, 10:06 pm